OFFICIAL PHOTO ID FOR THE UK

FREQUENTLY ASKED QUESTIONS

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I have lost my card, can I get a replacement?

As long as we still hold your records, a replacement can be produced. Please send an email to info@validateuk.co.uk asking for a reprint confirming your full name, date of birth and address. This will be forwarded to records who will then respond by return email.


What documents do I need

You will need two documents;

One that confirms your name and date of birth ie birth certificate/medical registration form or printout of your medical record/driving licence/passport.

One that confirms your name and address ie utility bill/bank statememt/gvernment issued letter such as HMRC or DWP/NHS letter etc.

PLEASE NOTE IF YOU ARE USING YOUR BIRTH CERTIFICATE AND YOU HAVE CHANGED YOUR NAME BY MARRIAGE OR DEEN POLL WE WILL NEED A COPY OF THAT TOO.

If you are unsure please call the office for advice on 01434 634996.


I haven't got all the documents you ask for on the application form - can you help?

Please call the office and one of us will help you - 01434 634996.

PLEASE DO NOT SEND ORIGINAL BIRTH CERTIFICATES PASSPORTS OR OTHER SUPPORTING DOCUMENTATION - we ask for photocopies countersigned by your referee. We do not take responsibility for any original documents sent to us. Please see the application form under Point 1 where it clearly states in red not to send originals this information is echoed in the referee's instructions

Do I need to send my original documents ?

No PLEASE DO NOT SEND ORIGINAL BIRTH CERTIFICATES PASSPORTS OR OTHER SUPPORTING DOCUMENTATION - we ask for photocopies countersigned by your referee. We do not take responsibility for any original documents sent to us. Please see the application form under Point 1 where it clearly states in red not to send originals this information is echoed in the referee's instructions

There is a tick box about the internet - what's that all about?

We are working to try and make the internet safer, especially for young people. It means that, for example, should you want to access age restricted goods or services on the internet, the supplier of those services can check with us to make sure you are the correct age.


I don't have access to a printer, please can you send me an application form?

Yes of course, you can call us on 01434 634996 or you can email us at info@validateuk.co.uk. Please remember to include your full postal address and postcode.


Acceptable Referees

Acceptable References—suggested list call if you are unsure 01434 634996

We follow the Identity & Passport Services list of acceptable countersignatures ie referees. Referees must be employed and contactable at their place of work and cannot be self employed. Business owners must be from a VAT registered company or a directors of a Ltd company.

The person providing the countersignature must not be related to the applicant by birth or marriage neither should they be in a personal relationship together (this includes a same sex relationship) nor live at the same address.


  • Accountant
  • Airline Pilots
  • Articled clerk of a limited company
  • Bank/building society official
  • Barrister
  • British Computer Society (BCS) - Professional grades which are Associate (AMBCS), Member (MBCS), Fellow (FBCS) (PN 25/2003)
  • Broker
  • Chairman/director of limited company
  • Chemist
  • Chiropodist
  • Christian Science practitioner
  • Commissioner of oaths
  • Councillor: local or county
  • Civil servant (permanent)
  • Dentist
  • Designated Premises Supervisors
  • Director/Manager of a VAT registered Charity
  • Doctor
  • Engineer (with professional qualifications eg a degree or MICE)
  • Fire service official
  • Funeral director
  • Insurance agent (full time) of a recognised company
  • Journalist
  • Justice of the Peace
  • Legal secretary (members and fellows of the Institute of legal secretaries)
  • Local government officer
  • Manager/Personnel officer (of limited company)
  • Manager/Personnel Officer of a VAT registered Company
  • Member of Parliament
  • Merchant Navy officer
  • Minister of a recognised religion and Salvation Army Officer
  • Nurse (RGN and RMN)
  • Officer of the armed services
  • Optician
  • Personal License Holder (Alcohol) or DPS
  • Pharmacist
  • Photographer (professional)
  • Police officer
  • Post Office Manager or Manageress eg Postmaster
  • President/Secretary of a recognised organisation
  • Probation Officer / Prison Officer
  • Social worker
  • Solicitor
  • Surveyor
  • Teacher, lecturer
  • Trade union officer
  • Travel agent (qualified)
  • Valuers and auctioneers (fellow and associate members of the incorporated society)
  • Veterinary Surgeon

Postage to our offices

Please be aware that Royal Mail now charge on the size of envelope you use as well as weight, we strongly recommend that you check with your local post office to make sure that you have the correct postage on your envelope; if you do not have the correct postage your item will be held by Royal Mail, we will then have to collect it and pay the surcharge which we will require you to reimburse.

If you are ordering the fast track overnight service we recommend that you post your application form to us using either Royal Mail Special or Royal Mail Signed For, both of these services can be tracked.

Please do not assume that by using a 1st class stamp that your envelope will arrive in our offices the next day, in many cases this does not happen and if we don't receive your envelope in time it will delay your card.


Must the referee be available ?

Yes ! Your referee MUST be available to take our call, we always telephone the referee, cards can not be issued until the reference is confirmed.

Can my referee be retired or self employed ?

Your referee must be in employment and not self employed this is part of our audit process. Please see the section on "Acceptable Referees" where there is a suggested list. Should you be unsure please contact us on 01434 634996

General Terms and Conditions

Basic Terms

You are responsible for any activity that occurs under your account.

You are responsible for keeping your password secure.

You may not use the validateuk.co.uk service for any illegal or unauthorised purpose. International users agree to comply with all local laws regarding online conduct and acceptable content.

You are solely responsible for your conduct and any data, text, information, screen names, graphics, photos, links ("Content") that you submit, post, and display on the validateuk.co.uk service.

You must not modify, adapt or hack validateuk.co.uk or modify another website so as to falsely imply that it is associated with validateuk.co.uk.

You must not transmit any worms or viruses or any code of a destructive nature.

You must not, in the use of validateuk.co.uk, violate any laws in your jurisdiction (including but not limited to copyright laws).

Violation of any of these agreements will result in the termination of your validateuk.co.uk account. While validateuk.co.uk prohibits such conduct and content on its site, you understand and agree that Validate UK cannot be responsible for the Content posted on its website and you nonetheless may be exposed to such materials and that you use the validateuk.co.uk service at your own risk.

General Conditions

We reserve the right to modify or terminate the validateuk.co.uk service for any reason, without notice at any time.

We reserve the right to alter these Terms of Use at any time. If the alterations constitute a material change to the Terms of Use, we will notify you via internet mail according to the preference expressed on your account. What constitutes a "material change" will be determined at our sole discretion, in good faith and using common sense and reasonable judgement.

We reserve the right, in accordance with any applicable laws, to refuse service to anyone for any reason at any time.

We may, but have no obligation to, remove Content and accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Use.

Copyright

We claim no intellectual property rights over the material you provide to the Validate UK service. Your profile and materials uploaded remain yours.

Privacy

We respect your privacy.

We do not store the credit card, debit card or bank account details of our customers.

We will not give your details to 3rd parties.

We only ask for information during signup that is required for the purpose of the website and service.

In order to log in to the site, you must enable session cookies.

We don't leave any cookies on your computer - our intentions are good!

We only use session cookies to identify you within the website whilst you're logged in. This is normal practise and does not try to capture any personal information from your computer.


What happens to my information once you have issued my card?

We keep your details on file for 3 years, this may be helpful to you in the future should you wish to replace your card. We do not sell your information nor do we share it with other companies. Within the remit of the Data Protection Act we may share information with the police, for example, missing persons or if a crime has been committed.


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