Conflict Management
This half-day workshop has been designed to provide a practical grounding in the avoidance, defusing and resolution of conflict. It is essential for all customer facing staff, managers and owners of businesses where conflict can arise with members of the public.
The workshop is highly participative, with delegates working through a number of activities which link conflict management issues, legislation and best practice back into their workplace.
Objectives
The workshop has three main learning objectives for delegates:
Understand relevant legislation.
Understand the sources and causes of workplace conflict.
Recognise and apply best practice in relation to the avoidance, defusing and resolution of conflict.
Benefits
A range of practical techniques, that develop the personal and interpersonal skills required to confidently and assertively deal with potentially difficult situations in the workplace, particularly when dealing with the public.
Experienced professional commercial trainers with over 16 years experience of training delivery.
An upbeat and entertaining delivery style that engages delegates and encourages effective learning.
If you require more information
or would like to chat about any aspect of our training then please contact us:
VALIDATE UK Ltd,
Main House, Bishop's Yard,
Main Street, CORBRIDGE, Northumberland
NE45 5LA
Tel: 01434 634996
Email: info@validateuk.co.uk