Complaint Handling Skills
This half-day workshop has been designed to provide practical tools and techniques for anybody who needs to develop their complaint handling skills in the workplace.
It is essential for all staff, managers and owners of businesses who are required to handle and resolve customer complaints.
The workshop is highly participative, with delegates working through a number of exercises, allowing them to develop their understanding and skills in a safe and encouraging environment.
Objectives
The workshop has three main learning objectives for delegates
Recognise how customers complain
Understand how to deal with customer complaints through a step by step approach.
Recognise that complaints can provide opportunities for the business.
Benefits
A range of practical techniques, that develop the personal and interpersonal skills required to confidently and assertively deal with potentially difficult situations in the workplace, particularly when dealing with the public.
Experienced professional commercial trainers with over 16 years experience of training delivery.
An upbeat and entertaining delivery style that engages delegates and encourages effective learning.
If you require more information
or would like to chat about any aspect of our training then please contact us:
VALIDATE UK Ltd,
Main House, Bishop's Yard,
Main Street, CORBRIDGE, Northumberland
NE45 5LA
Tel: 01434 634996
Email: info@validateuk.co.uk