This half-day workshop has been designed to provide practical tools and techniques for anybody who needs to develop their workplace communication skills. It is essential for all staff, managers and owners of businesses who communicate with the public.
The workshop is highly participative, with delegates working through a number of exercises, allowing them to develop their skills in a safe and encouraging environment.
The workshop has three main learning objectives for delegates:
Recognise and understand the importance of effective communication in the workplace, particularly when dealing with the public.
Practice a range of communication skills and build personal confidence.
Identify how improving communication skills will increase effectiveness back in the workplace.
A range of practical techniques, that develop the personal and interpersonal skills required to confidently and assertively deal with potentially difficult situations in the workplace, particularly when dealing with the public.
Experienced professional commercial trainers with over 16 years experience of training delivery.
An upbeat and entertaining delivery style that engages delegates and encourages effective learning.
If you require more information
or would like to chat about any aspect of our training then please contact us:
VALIDATE UK Ltd,
Main House, Bishop's Yard,
Main Street, CORBRIDGE, Northumberland
Tel: 01434 634996